Returns

 

 

You can return any items within 30 days of purchase if the item is new and undamaged.

 

How to Return

 

To start a return, you can contact us at hello@odcuple.com. If you're in Australia, US or NZ, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at hello@odcuple.com.

 

Return Delivery Fee (Australia, US & NZ)

 

A return for refund will incur a AU$5.00 return delivery fee. The original delivery fee will not be refunded.

 

Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery.

 

Returns Process

 

• Returns are generally processed within 7 days of reaching us.
• Returned item(s) will be assessed and we will notify you if your return has been accepted.
• Returned Items not accepted will be returned to the customer at the customer's cost.
• Please allow 1 to 5 days for the refunds to reach your method of payment.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.